At Vigoro Shop, we’re committed to helping your garden thrive while providing exceptional service from checkout to delivery. Our policies are designed with both your gardening needs and our sustainability values in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Includes basic tracking

International Shipping

We ship worldwide (excluding certain Asian countries and remote areas). International customers are responsible for any customs duties or taxes, which are non-refundable.

Returns & Exchanges

We stand behind our gardening products and want you to be completely satisfied. If you’re not happy with your purchase, here’s how we can help:

Our Return Policy

  • 15-day window: Returns must be initiated within 15 days of receiving your order
  • Condition requirements: Items must be unused, in original packaging with all accessories
  • Proof of purchase: Please include your order number or receipt

Non-Returnable Items

For health, safety, and quality reasons, we cannot accept returns on:

  • Hydroponic Growing Media
  • Grass Seed
  • Opened or used Landscaping Supplies
  • Indoor Plants (due to their perishable nature)

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days using our template below
  2. Wait for Approval: Our Portland team will review and send return instructions within 2 business days
  3. Package Securely: Use the original packaging with all included materials
  4. Ship Your Return: Send to our provided address using a trackable service
  5. Receive Resolution: We’ll process your refund or exchange after inspection (typically within 5 business days of receipt)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Vigoro Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Name of product from your order confirmation]

Reason for Return/Exchange: [Please provide details]

Preferred Resolution: [Refund/Exchange for (specific product)]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name]
[Your Contact Information]

Refund Information

  • Method: Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: 3-5 business days after approval
  • Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for return shipping unless the return is due to our error.

Exchange Information

  • Same-value exchanges ship after we receive your return
  • Higher-value exchanges require payment of the difference after return receipt

Damaged or Incorrect Items

If you receive a damaged item or wrong product (like an incorrect garden statue or elevated garden bed), please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange a replacement at no additional cost.

Sustainable Returns

True to our gardening roots, we prioritize eco-friendly solutions. For minor issues, we may offer partial refunds to avoid unnecessary returns. Gently used gardening tools in good condition may be donated to community gardens rather than returned.

Contact Us

For any questions about our shipping or returns policies, our friendly customer service team is happy to help:

Email: [email protected]
Mail: Vigoro Shop, 1892 New York Avenue, PORTLAND, US 78374

Thank you for helping us grow a greener world, one happy customer at a time!