At Vigoro Shop, we take pride in offering high-quality gardening products that help your green spaces flourish. We understand that sometimes a product might not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as when you received them
  • Proof of purchase is required (order number or receipt)
  • Certain items are non-returnable (see list below)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Hydroponic Growing Media
  • Grass Seed
  • Landscaping Supplies that have been opened or used
  • Indoor Plants (due to their perishable nature)

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Wait for Approval: Our Portland-based team will review your request and send you return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our return address (provided in your approval email) using a trackable shipping service.
  5. Receive Your Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Vigoro Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Name of product from your order confirmation]

Reason for Return/Exchange: [Please provide details]

Preferred Resolution: [Refund/Exchange for (specific product)]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Information

Once your return is received and inspected (typically within 5 business days of arrival at our facility), we will process your refund:

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges

For exchanges of the same value, we’ll ship your new item once we receive your return. For higher-value exchanges, you’ll be charged the difference after we receive your return.

Damaged or Incorrect Items

If you receive a damaged or incorrect item (like the wrong garden statue or elevated garden bed), please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange for a replacement at no additional cost to you.

International Returns

For customers outside the United States (excluding certain Asian and remote areas we don’t ship to), return shipping costs will be your responsibility. Duties and taxes are non-refundable.

Sustainable Returns

At Vigoro Shop, we’re committed to sustainability. Whenever possible, we’ll work with you to find solutions that minimize waste, such as partial refunds for minor issues or donating gently used gardening tools to community gardens.

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected] or mail us at:

Vigoro Shop
1892 New York Avenue
PORTLAND, US 78374

Thank you for helping us grow a greener world, one happy customer at a time!