FAQ

Vigoro Shop serves eco-conscious gardeners of all levels – from urban dwellers creating balcony oases with our elevated garden beds and indoor plants, to serious horticulturists investing in hydroponic systems. Our customers value both premium gardening solutions and sustainable practices.

We combine thoughtful design with environmental responsibility. From our barrel planters to our garden tools, every product is selected with quality and sustainability in mind. Our eco-conscious delivery system reflects this same commitment.

Yes! Many of our products including hydroponic growing media, grass seed, and gardening tools are organic-certified. Look for the organic badge on product pages.

Absolutely! Our Portland-based gardening experts can guide you through selecting between our barrel planters, elevated garden beds, or hydroponic systems based on your space, climate, and gardening goals. Email us at [email protected].

Every living plant shipment includes detailed care instructions. Generally, allow plants to acclimate for 2-3 days in indirect light before repotting. Water according to species-specific guidelines included with your order.

We ship globally except to some remote areas in Asia. During checkout, simply enter your address to confirm availability.

Standard Shipping ($12.95): Via DHL/FedEx, arrives 10-15 business days after dispatch (1-2 day processing). Ideal for urgent needs like garden tools or landscape edging.

Free Shipping: For orders over $50 via EMS, arrives 15-25 business days after dispatch. Perfect for larger orders of garden statues or landscaping supplies when planning ahead.

Our indoor plants and garden flowers receive special treatment: climate-appropriate packaging, priority processing, and detailed care instructions. During extreme weather, we may delay shipments to protect plant health.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption and never store your full payment details on our servers.

We stand behind every product! You may return any item (except live plants) within 15 days of receipt for a full refund or exchange. Plants are covered by our 24-hour vitality guarantee – contact us immediately if they arrive damaged.

Email [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions. Most garden tools, stakes, and non-living items can be returned via prepaid label.

We package all items carefully with eco-friendly protective materials, but if damage occurs, contact us within 48 hours with photos. We’ll promptly replace the item or refund your purchase.